Operations Management, Ian Graham

1. OM=design and control of processes; 4 week course
2. quality, technology, knowledge management, inter-organizational relationships, risk (strategic level)
3. LEAN has become the dominant model
4. Grading based on 2 essays and 1 group wiki project
5. why is operations management taught less now than in the past?
1. software
2. specificity, simplicity of operations
3. expertise management has changed-sharing knowledge in a less formalized way (wiki approach)
6. 看板 (placard)-system:  not more inventory than the number of cards　平準化 　standardization, quality circles:  workers team together to solve problems.  Use the experience of everyday workers.  自動化->自働化　（Toyota put people into motion through their implantation of 自動化
7. Taiichi Ohno's 7 Wastes: in Toyota Production System (TPS), 1988
8. The Machine That Changed The World, The Story of Lean Production by Womack, Daniel Jones, Daniel Roos 1990
9. Customer-based demand triggers
10. Lean qualities: small quantities, synchronized flow
11. 1934 Percy Shaw- reflective "cat's eyes" road studs
12. Iphone, 24% parts come from Samsung
13. Qualcom-chipsets, now get most of their business from licensing LTE (Q: what is LTE?)
14. Crowd-sourcing, Open Standards
15. http://webdb.ucs.ed.ac.uk/operations/ftops/ 
16. Safari-com used in Kenya for mobile phone based 
17. British bank deregulation-1986