- David Hatherly served as a non-executive board member for a family POS, EPOS till company.
- father and 4 sons, often quarreled
- David supported the father Ralph
- Professor McKenzie provided a Michele Callon, a French Sociologist on network and Latour
- ANT - actor network theory, through Le Tour -> Ed Hutchins (1995) at the University of California San Diego "distributed cognition"
- Cognition has to do with the propagation of representations though various media which are coordinated by a very lightly equipped human subject
- business as the stakeholder knowledge network
- business as strategy
- business as accounts
- Alan Ramsey Pub story (Ralph's)
- builder (construction) in SE London
- bought a pub near Edinburgh
- had ideas and built programs
- Gave up pub, moved to 4th st.
- Lost sole and major customer
- maintenance kept them going
- 800 till installation base (needed maintenance)
- after sales aspect is a more reliable, less volatile business
- JD Weatherspoon's (pub started by a lawyer named Tim Martin)
- Ralph put in the first POS system in the pub
- Happy Hour concept (5-7pm)
- software connected with all 670 pubs
- 5PM reduces the prices by half, 7PM prices pushed back up (revenue protection)
- touch-screen tills were becoming popular ("all the buzz")
- Ralph tried to sell the newer till technology, but customer uninterested
- customer wanted the software with minimum frills
- Ralph wanted to maintain control of knowledge, stakeholders (customer base)
- POS doesn't get changed often, to select a new system is a major endeavor
- strong relationship between Weatherspoon's and Ralph in the development of new products
- Ralph wanted to maintain manufacturing in the UK (strategic imperative)
- hired talented designer to produce a better design for 1/2 price manufacturing (meet competing product manufactured in Taiwan)
- "Accounts according to Robin "
- Business as strategy
- Business as a stakeholder knowledge network
- Business as accounts
- By trying to coordinate, each of these 3 representations will be impacted
- The Stakeholder Knowledge Network (SKN), Product Performance, Price, cost, volume, knowledge, relationship, promises, prospects
- customers, , sales, , warranties, ,
- employees, , wages, , pension deficit, , (legacy value of promise) legal requirement to set aside funds
- suppliers, , cost of materials, , , forward contracts, ,
- company, , depreciation , , replacement, ,
- loan holders, , interest, , forward contracts
- shareholders, , dividends, , share price
- government, , tax, , deferred tax, ,
- management, ,salaries, , share options, ,
- Sometimes we can borrow from other promises...
- Prospects- the other 5 columns in the future
- Knowledge is important- you can't sell a motorcar if no one knows how to drive
- charge for training!
- business opportunity
- Business as a distributed network
- distributed stakeholders
- distributed project/production
- distributed knowledge defined broadly to include skills, experience, capability
- distributed risk and reward
- distributed prospects
- distributed value
- network effects always important but increasing so due to new economy, Internet, globalization, outsourcing
- distributed action and cognition needs coordination -- engagement and alignment
Course work and notes from E. B. Holmes at the University of Edinburgh Business School (MBA, 2011-2012)
Wednesday, February 15, 2012
Financial Analysis, David Hatherly
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