Sainsburrys Bank HR Talk: Jane Brydon

1. What's working and what isn't as a firm?
1. Justin King- CEO of supermarket
2. since 2007, 8-9000 firings
3. engaging colleagues is difficult ("hellish and tough environment")
4. be honest
2. 21M customers a week, 1000 stores, 145,000 employees
1. Tesco main competitor
2. Nectar loyalty scheme (an engagement measure)
3. ethical and renewal image -> emotional link -> goodwill 
4. BOS -> Lloyds
3. How do you make financial services engaging for customers?
1.  provide double nectar points, leverage Sainsburrys customer base (unique selling opportunity)
2. simplicity of communication (to colleagues, to customers)
4. Questions:
1. Leadership training? (mentioned poor leaders)
1. Line Managers, no one-to-one meetings, career leadership
1. simple things? what?
2. Mandatory line management skills, bonus linked
3. who chooses objective? do senior managers choose their own?
4. Do you use Belbin to select teams?
2. Does Sainsburrys promote cycling for healthier employees?
3. Did RBS lose customers to Sainsburrys due to scandals?
4. how did you differentiate yourselves?
5. innovative banking -> Virgin train station banking. What about Sainsburry's?
6. How do you measure colleague engagement? (FS average 65%, Sainsburry's 54%, current Nov 2011 84%)
7. What resources can we give you to help you do your job?
8. How do you feel about our brand?
9. How do you feel about our products?
10. How do you feel about our leaders?
11. How do you feel about your boss?
12. Do I care and share the vision?
13. Kudos systems (people have difficulty in saying thank you)
14. Oscar-style ceremony to show appreciation (recognition)